Effective Date: May 2026
Help263 values the privacy, security, and protection of all users who access and use the Help263 mobile application and related services. This Privacy Policy explains how personal information is collected, used, stored, shared, and protected when users interact with the Help263 platform.
Help263 is an emergency response and assistance platform designed to help users quickly access emergency services, including ambulance assistance, medical aid, roadside support, security services, pharmacies, and other emergency-related solutions. In order to provide these services effectively, certain personal information and technical data may need to be collected and processed.
When users register for or use the application, Help263 may collect personal information such as names, phone numbers, email addresses, profile information, emergency contact details, and any information voluntarily submitted through support requests or communication channels.
The application may also collect technical information including:
Because Help263 is an emergency response platform, location information plays an important role in service delivery. With user permission, the application may collect precise real-time location data during emergencies, SOS alerts, or when users request assistance.
The application may additionally collect app usage and activity information such as:
This information helps improve the reliability, safety, and overall performance of the platform.
The information collected through the application is used for several important purposes. These include:
Help263 processes personal information lawfully and fairly in accordance with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR) where applicable.
Personal data may be processed based on:
Location information is essential for providing emergency assistance efficiently. With user consent, Help263 may access and process precise location data to:
Users may manage location permissions through their device settings. However, disabling location access may limit certain core features of the application.
To provide emergency and support services effectively, Help263 may share relevant information with trusted third parties. These may include:
Help263 only shares information that is reasonably necessary for service delivery and does not sell personal information to third parties for marketing purposes.
In some cases, user information may be stored or processed outside the user’s country of residence. Where international data transfers occur, Help263 takes reasonable measures to ensure that appropriate safeguards are in place to protect personal information in accordance with applicable privacy regulations and international data protection standards.
Help263 retains personal information only for as long as necessary to:
Emergency alert records and related safety information may be retained for operational, legal, and safety purposes where necessary.
Depending on applicable laws and user location, users may have the right to:
Requests relating to personal data may be submitted using the contact details provided below.
Help263 takes the protection of user information seriously and implements reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
While Help263 strives to maintain high security standards, no method of electronic transmission or storage can be guaranteed to be completely secure.
The application may use third-party technologies, analytics tools, mapping services, software development kits (SDKs), cookies, or similar technologies to:
These third-party services may process certain information in accordance with their own privacy policies and terms.
Help263 is not intended for children under the age required by applicable local laws without appropriate parental or guardian consent. The platform does not knowingly collect personal information from children in violation of applicable laws.
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, operational practices, or service improvements.
Updated versions of the policy may be published within the application, on official Help263 platforms, or through other appropriate communication channels. Continued use of the application after changes become effective constitutes acceptance of the revised Privacy Policy.
Users who have questions, concerns, or requests relating to this Privacy Policy or the handling of personal information may contact Help263 using the details below:
Help263 Support
Email: support@help263.africa
Website: https://help263.africa